Privacy Policy

1. Introduction

Chatalix ("we", "our", or "us") operates an interest-based chat platform that allows users to connect with others based on shared interests. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services (collectively, the "Service").

By using Chatalix, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password (for registered users)
• Profile Information: Display name, interests, and gender (optional)
• Chat Content: Messages exchanged during chat sessions
• Payment Information: For premium subscriptions, payment details are processed by our payment provider (Razorpay) and we do not store your card details

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• IP address (for security and fraud prevention)
• Usage data (features used, session duration)
• Cookies and similar technologies for session management

2.3 Anonymous Users

Chatalix allows anonymous usage. Anonymous users are assigned a temporary identifier. We may still collect device information and IP addresses for security purposes. Anonymous session data may be deleted after a period of inactivity.

3. How We Use Your Information

• To provide and maintain the Service
• To match you with other users based on shared interests
• To process premium subscription payments
• To detect, prevent, and address abuse, fraud, or security issues
• To enforce our Terms of Service and community guidelines
• To communicate with you about service updates or support requests
• To improve and optimize the Service

4. Data Retention

• Chat Messages: Real-time messages are not permanently stored after sessions end, except where required for moderation or legal compliance
• Account Data: Retained while your account is active; deleted upon account deletion request
• Anonymous Sessions: Temporary data may be purged after 30 days of inactivity
• Moderation Logs: Retained for up to 12 months for safety purposes

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate the Service (hosting, analytics, payment processing)
• Payment Processors: Razorpay for processing subscription payments
• Legal Requirements: When required by law, court order, or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted connections (HTTPS/TLS)
• Secure authentication systems
• Regular security audits
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

• Access: You can request a copy of your personal data
• Correction: You can update your profile information at any time
• Deletion: You can delete your account by contacting support
• Opt-out: You can disable optional analytics where settings are available

To exercise these rights, contact us at support@chatalix.com.

8. Children's Privacy

Chatalix is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@chatalix.com
• Visit our Contact Page